This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for bookings made through Key4tours.com (“we,” “us,” or “our”) on our website, located at www.key4tours.com, and related services (collectively referred to as the “Services”). By making a booking with us, you agree to comply with this Policy.
1. Booking Cancellation and Refund Requests
1.1 Cancellation by You:
If you wish to cancel your booking, you must notify us as soon as possible through the contact details provided in your booking confirmation.
1.2 Cancellation Fees:
The cancellation policy for your specific booking may vary depending on the tour, activity, or membership.
Cancellation fees, if applicable, will be determined by the terms and conditions of our partners and suppliers. These fees may include non-refundable deposits and charges.
1.3 Refund Eligibility:
Refund eligibility is subject to the terms and conditions of our partners and suppliers.
To be eligible for a refund, cancellations must be made within the specified cancellation period outlined in your booking confirmation.
2. Refund Process
2.1 Initiation of Refund:
Refunds will be initiated within [X] business days of receiving your cancellation request and confirmation of your eligibility.
2.2 Payment Method:
Refunds will be issued using the same payment method you used for the original booking.
Refund processing times may vary depending on your financial institution.
2.3 Non-Refundable Fees:
Some fees associated with your booking, such as non-refundable deposits or processing fees, may not be eligible for refund.
3. Force Majeure and Changes to Bookings
3.1 Force Majeure:
We are not responsible for cancellations, changes, or delays in bookings due to circumstances beyond our control, including but not limited to natural disasters, weather conditions, political events, or the actions of our partners and suppliers.
3.2 Changes to Bookings:
We reserve the right to make changes to bookings, including changes to itineraries, schedules, and accommodations, if necessary. We will notify you of any significant changes as soon as possible.
4. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Key4tours.com
hello@key4tours.com
5. Changes to this Policy
We may update this Refund Policy from time to time. Any changes will be posted on our website, and the “Last Updated” date at the beginning of the Policy will be revised. Continued use of our Services after such changes constitutes your acceptance of the new Refund Policy.
Thank you for choosing Key4tours.com. We appreciate your understanding of our Refund Policy, which is designed to ensure a fair and transparent process for cancellations and refunds.