This Cancellation Policy (“Policy”) outlines the terms and conditions governing cancellations for bookings made through dwtravelph.com (“we,” “us,” or “our”) on our website, located at www.dwtravelph.com, and related services (collectively referred to as the “Services”). By making a booking with us, you agree to comply with this Policy.
1. Cancellation Requests
1.1 Cancellation by You:
If you wish to cancel your booking, you must notify us as soon as possible through the contact details provided in your booking confirmation. Cancellation requests must be submitted by the person who made the original booking.
1.2 Cancellation Fees:
The cancellation policy for your specific booking may vary depending on the tour, activity, or membership. Cancellation fees, if applicable, will be determined by the terms and conditions of our partners and suppliers. These fees may include non-refundable deposits and charges.
1.3 Refund Eligibility:
Refund eligibility is subject to the terms and conditions of our partners and suppliers. To be eligible for a refund, cancellations must be made within the specified cancellation period outlined in your booking confirmation.
2. Non-Refundable Fees
2.1 Non-Refundable Deposits:
Some bookings may require non-refundable deposits to secure your reservation. Non-refundable deposits will not be refunded under any circumstances.
2.2 Processing Fees:
Processing fees associated with your booking, if applicable, may not be eligible for refund.
3. Force Majeure and Changes to Bookings
3.1 Force Majeure:
We are not responsible for cancellations, changes, or delays in bookings due to circumstances beyond our control, including but not limited to natural disasters, weather conditions, political events, or the actions of our partners and suppliers.
3.2 Changes to Bookings:
We reserve the right to make changes to bookings, including changes to itineraries, schedules, and accommodations, if necessary. We will notify you of any significant changes as soon as possible.
4. Contact Us
If you have any questions or concerns about our Cancellation Policy, please contact us at:
dwtravelph.com
info@dwtravelph.com
5. Changes to this Policy
We may update this Cancellation Policy from time to time. Any changes will be posted on our website, and the “Last Updated” date at the beginning of the Policy will be revised. Continued use of our Services after such changes constitutes your acceptance of the new Cancellation Policy.
Thank you for choosing dwtravelph.com. We appreciate your understanding of our Cancellation Policy, which is designed to provide clarity and fairness in the event of cancellations.